Big Mistakes

Here’s a list of the Big Mistakes Made by Most Clinicians (and clinics) That Hurt the Patient Experience.

When surveying patients on what they wish they could see in their treatment sessions that would enhance/increase their experience, they said…

  1. Not having to wait to be seen.
  2. Be challenged.
  3. See immediate results.
  4. Get more hands-on type treatments.
  5. Not doing exercises/mvts in the clinic that they can do on their own at home.

Some other notable answers were,

  • Feeling like they were welcomed.
  • Feel listened to.
  • Better music.
  • More privacy.

To start addressing these important areas for your clinic,…

go here and complete the “Self-Audit Questionnaire”.